SESSIONS

DAY 1

November 10

DAY 2

November 12

DAY 3

November 17

DAY 4

November 19

 

NOVEMBER 10

Core Program

8:30 AM - 9:30 AM

A. Industry Update

Session Description: Speakers: Rachel Hammon, Executive Director, and Sarah Mills, Director of Government Relations and Regulatory, TAHC&H will give us an industry update on all of the latest changes of our industry.

Speakers: Rachel Hammon, Executive Director, Sarah Mills, Director of Government Relations and Regulatory, Texas Association for Home Care & Hospice

Continuing Education: 1.0 clock hours Administrators/Alternates

9:35 AM - 9:55 AM

Quick-Hits Sessions Presented by Sponsors

KPIs and Your Home Health Leadership: Moving the Metrics Toward Success​

Your home health organization’s key performance indicators (KPIs) reflect how your agency measures success and the choices made by leaders when guiding others in pursuit of that success. Days to RAP (albeit no-pay!) and EOE, clinician productivity, LUPA rates, star ratings, case mix weights, and referral conversion to admission are examples of top KPIs seen in home health. Metric-driven performance excellence is within your reach – but first, you must identify and understand the relationship between KPIs and the underlying Key Performance Behaviors (KPBs) that influence them. Attendees will review top KPIs for home health and the impact of the underlying KPBs, such as case mix weight (KPI) and the OASIS D assessment technique and data-capture competence at the point of care (KPB), all within the context of best-practice leadership approach. This session will explore the relationship between KPIs and KPBs and how your leadership approach can yield a tremendous impact on your financial and clinical outcomes.  

Speaker: Cindy Campbell, WellSky

Continuing Education: 0.25 clock hour continuing education for Administrators/Alternates

Financial Reporting 101

Join Amy Knight from Knight CPA Group as we do a quick dive into the recommended organization and layout of home care & hospice financial statements.  Learn how to properly categorize your expenses, how to present them on the financial statements and how to read the results of your operations.  Learning these industry recommended formats will assist you with monthly financial management as well as year-end compliance reporting. 

Speaker: Amy Knight, CPA; Knight CPA Group

Continuing Education: 0.25 clock hour continuing education for Administrators/Alternates

10:15 AM - 12:15 PM  and 1:00 PM - 3:00 PM 

HCSSA Regulatory Compliance for Administrators: Part 1 & 2 *

Session Description: This will be an interactive presentation of Texas Chapter 558 Licensing Standards for Home and Community Support Services Agencies (HCSSAs), where we review required topics such as the Texas Health and Safety Code, Chapter 142, and its intent as it relates to HCSSA licensing standards that must be met by an administrator or alternate administrator. This presentation will cover the administrator’s responsibilities related to advance directives, client rights, complaints and other state and federal statutes and regulations such as Chapter 250, Nurse Aide Registry and Criminal History Checks of Employees and Texas Human Resources Code, Chapter 102, Rights of the Elderly. Revised rule changes, policy interpretation, and application of the regulations by surveyors for compliance will be part of this extensive education. 

Speaker: Sarah Mills, MS, Director of Government Relations & Regulatory Affairs, Jennifer Elder, Home Care Regulatory and Policy Manager; Texas Association for Home Care & Hospice

Continuing Education: 4.0 clock hours continuing education for Administrators/Alternates; 4.0 contact hours Continuing Nursing Education

10:15 - 11:45 AM

1b. Advanced Concepts in Risk Management: Advance Directives: What Providers Need to Know

Session Description: This presentation will cover the Texas Advance Directives Act as it applies to Home Care, Hospice and providers in general. It will cover necessary policies and procedures as well as risk management. At the end of the session, participants will have a better understanding of the law and updates and how to navigate the specifics of Texas and Federal law on the subject. 558.259(d)(2) Legal Issues regarding advance directives as it related to state licensure rules and covers HCSSA rule

Speakers: Luis Acevedo, Acevedo & Edwards, PLLC

Continuing Education: 1.50 clock hours continuing education for Administrators/Alternates; 1.50 contact hours Continuing Nursing Education; 1.50 SWCEUs

12:30 PM - 2:00 PM

2b. Advanced Concepts in Compliance

Session Description: This presentations discusses (i) legal obligations to investigate and respond to security incidents and (ii) steps to comply with reporting obligations under HIPAA and state law .Our new reality: risks are on the rise. With data breaches in the last nine years affecting over 2,500 healthcare data breaches and more than 500 records. Data breaches and resulting regulatory and legal action have escalated in healthcare with penalties reaching millions in 2019. Learn about the common areas of vulnerability, the impact of data loss, key elements for protecting your organization, and ways to reduce risk. 

Speakers: Heidi Kocher, J.D., M.B.A., C.H.C., Liles Parker

Continuing Education: 1.50 clock hours continuing education for Administrators/Alternates; 1.50 contact hours Continuing Nursing Education; 1.50 SWCEUs

2:10 PM - 3:10 PM

2c. Advanced Concepts in Leadership: Testing Leadership

Everyday is a new adventure in home care but this year has tested home health and hospice leaders in ways that could have never expected.   While each of us can think of a leader that has positively impacted our care, rarely do we have the opportunity to take a deep dive into what traits successful leaders share, the tools that are leveraged by successful leaders and how successful leaders maintain themselves to ensure that they are performing at the level required to be successful. 
This session is intended to teach Administrators the traits of successful leaders, how strategic planning and change management promote the success of leaders and the organizations that they lead and how self-care is a fundamental for leaders in home care.

Speakers: Zaundra Ellis, Hospice Product Manager; Axxess

Continuing Education: 1.00 clock hours continuing education for Administrators/Alternates; 1.00 SWCEUs

 

NOVEMBER 12

Core Program

8:30 AM - 10:00 AM

B. Employment Law *

Session Description: This presentation will provide an understanding of 558.259(c )(2)(C )(D)( E)(F) The Americans with Disabilities Act; the Civil Rights Act of 1991; the Rehabilitation Act of 1993; the Family and Medical Leave Act of 1993 and DOL Law, as well as best employment practices to follow to minimize the risk of employment claims and lawsuits and keep your agency on the right track.

Speakers: Tommy Simmons, Legal Counsel for the Commissioner, , Velissa Chapa, Legal Counsel for the Commissioner, Texas Workforce Commission

Continuing Education: 1.50 clock hours Administrators/Alternates

10:10 AM - 10:30 AM

Quick-Hits Sessions Presented by Sponsors

 Infection Control Survey Outcomes & Clinical Compliance 

Description: This quick hit will focus on the requirements for compliance with COVID-19 infection control, and in particular with the COVID-19 focused infection control surveys underway throughout the state of Texas, as well as describing what agencies can do to maintain compliance.

Speaker: Colleen Bryan, Juanda's Consulting Company

Continuing Education: 0.25 clock hour continuing education for Administrators/Alternates

10:45 AM - 12:30 PM

C. Emergency Preparedness *

Session Description: Emergency Preparedness is a topic we can all relate to in light of the COVID-19 public health emergency. In this session, learn what is required of healthcare providers regarding the CMS Emergency Preparedness Final Rule and the 2019 updates, as well as Texas licensing regulations. Discover how to be compliant with policies, staff training, patient education and planning, and disaster exercises. This presentation will also cover some of the challenges of COVID-19 and how your emergency preparedness plan is impacted.

Speaker: Jennifer Amheiser, BSN, RN, Home Health Consultant, Healthcare ConsultLink

Continuing Education: 1.75 clock hours continuing education for Administrators/Alternates; 1.75 contact hours Continuing Nursing Education

1:15 PM - 3:00 PM

D. Infection Control *

Session Description: This presentation will discuss the current regulatory requirements for infection control for home health and hospice agencies, as well as practical implementation of the regulations within your agency. The session offers tips and tools for you to use as you tackle the ongoing challenge of educating staff, patients and caregivers about this ever-important requirement.558.259(d)(8)

Speakers: Colleen Bryan, Juanda's Consulting Company

Continuing Education: 1.75 clock hours continuing education for Administrators/Alternates; 1.75 contact hours Continuing Nursing Education

NOVEMBER 17

Core Program

 

9:00 AM - 10:30 AM

3a. Fraud, Waste & Abuse * 

Session Description:

Home care and hospice providers face a daunting array of complex laws and regulations, with non-compliance potentially resulting in a host of criminal charges, civil sanctions and administrative enforcement actions. This session will review relevant federal and state laws pertaining to fraud, waste and abuse, recent enforcement activity, and focus on tips for improving agency compliance programs.

Speakers: Heidi Kocher, J.D., M.B.A., C.H.C., Jennifer Papapanagiotou; Partner, LilesParker

Continuing Education: 1.50 clock hours Administrators/Alternates; 1.50 contact hours Continuing Nursing Education; 1.50 SWCEUs

9:00 AM - 10:30 AM

3b. Advanced Concepts in Business Development: Marketing Homecare in the Digital Age

Session Description: How can you set your agency apart in your marketing strategy? This presentation is intended to completely rewire the way you look at the marketing activities in your agency. You will learn the importance of implementing a social work mindset in a digital atmosphere that will become the building blocks of reputation management for the exceptional care your agency will provide. Finally, you will have the opportunity to assess you follow-up and follow-through. You only get one chance to make a first impression, let’s build one that last.

Speakers: Lauren Patrick, M.A., Director of Development and Marketing, Helping Restore Ability

Continuing Education: 1.50 clock hours Administrators/Alternates

10:40 AM - 11:00 AM

Quick-Hits Sessions Presented by Sponsors

Billing Reporting Best Practices

Take a deep dive into Medicare Billing with the experts from Mueller Prost. Current Home Health Billing standards will be discussed, as well as the ever-changing Home Health landscape due to COVID-19.

Speaker: Tiffany Karlin, Jena Weitzer & Christi Davis,  MuellerProst

Continuing Education: 0.25 clock hour continuing education for Administrators/Alternates

Improving Care at Home for Veterans

With close to 20 million veterans in the United States, it’s likely you’ll serve patients or clients who have served our country. Educating your team on the variety of benefits available to veterans for private duty and hospice care can improve satisfaction scores and grow your referral sources. Learn from Axxess home care expert Tammy Ross, who will help you explore opportunities for organizations wishing to grow their business in service to those who served us.

Speaker: Tammy Ross, Axxess

Continuing Education: 0.25 clock hour continuing education for Administrators/Alternates

11:15 AM - 12:45 PM

4a. Abuse, Neglect & Exploitation: Agency Investigations *

Session Description: What is self-reporting and how can an agency stay in compliance with the HCSSA requirements? We will discuss expectations listed in the Texas Administrative Code for Agency Investigations and provide a detailed, step by step, process for reporting according to the HCSSA regulations. 558.259(d)(7) 

Speaker: Idalia Diaz,  BSN, RN Training Specialist, LTC Regulation, Policy, Rules and Training, HHSC

Continuing Education: 1.50 clock hours continuing education for Administrators/Alternates; 1.50 contact hours Continuing Nursing Education; 1.50 SWCEUs

11:15 AM - 12:45 PM

4b. Advanced Concepts in Finances

Session Description: A solid foundation of business knowledge through the multi-faceted changes agencies have had to endure this year, is the key to surviving. Businesses have had to morph practices to comply with multiple regulatory changes and temporary waivers. This session will stress the importance of the most effective utilization of training your staff from clinical, operational, financial aspects and review how the intake/referrals process plays into the business practice. 

Speakers: Amy Knight, CPA; Knight CPA Group

Continuing Education: 1.50 clock hours continuing education for Administrators/Alternates; 1.50 contact hours Continuing Nursing Education

1:30 PM - 3:00 PM

5a. Complaint Investigation and Resolution: Managing Complaints *

Session Description: Learn to improve the effectiveness and consistency of managing complaints and how to use quality assessment/performance improvement (QAPI) to manage and reduce such complaints. Develop person-centered approaches and explain how perception can be an ally or foe in reducing client complaints. 

Speakers: Idalia Diaz BSN, RN, Training Specialist, LTC Regulation, Policy, Rules and Training, HHSC

Continuing Education: 1.50 clock hours continuing education for Administrators/Alternates; 1.50 contact hours Continuing Nursing Education; 1.50 SWCEUs

1:30 PM - 3:00 PM

5b. Advanced Concepts in Communication: Embrace & Prepare: Communication Strategies for 2021 and Beyond!

 

Session Description: Twenty twenty-one will hold many more challenges for the new world as the public health emergency continues.  The importance to embrace change and continue to adapt will depend on the communication strategies for leaders in every organization.  This program will provide essential skills to communication utilizing conversational intelligence in a variety of formats. 

Speakers: Marcylle Combs, MS, RN, BS, CHCE, President, MAC Legacy

Continuing Education: 1.50 clock hours continuing education for Administrators/Alternates; 1.50 contact hours Continuing Nursing Education

 

NOVEMBER 19

Specialty Day

MEDICARE

8:30 AM - 10:00 AM

2021 & Beyond - RAP Phase Out

 

Session Description: There are significant changes that are going to occur in 2021 and 2022 with the Phasing out of the RAP and the introduction of the Notice of Admission.  RAPs will have NO associated reimbursement in 2021, but will carry a monetary penalty if not filed timely.  The Notice of Admission completely eliminates that RAP and carries a penalty that could erase all payments for the entire time you have cared for the patient!  Preparation is KEY!

Speakers: Melinda Gaboury, COS-C, CEO; Healthcare Provider Solutions, Inc.

Continuing Education: 1.50 clock hours Administrators/Alternates

10:45 AM - 12:00 PM

Budgeting and Cash Flow under PDGM

Session Description: Year two of PDGM presents many cash flow challenges for home health agencies, especially with the elimination of the RAP payment. It is important for an agency to operate effectively in all areas of the revenue cycle to reduce the cycle time for claims and avoid cash flow issues. This session will cover all the critical roles in the revenue cycle process, and discuss how to avoid cash flow issues as well as identify Key Performance Indicators that impact financial performance and how to develop a realistic PDGM budget.  

Speakers: Mike Simione, Manager, Simione Healthcare Consultants

Kim Chapman, Senior Manager, Finance & Revenue Cycle, Simione Healthcare Consultants, LLC; Simione Consultants

Continuing Education: 1.25 clock hours Administrators/Alternates

12:45 PM - 2:15 PM

RCD Clinical & Billing

Session Description:

Operationalizing the RAP 2021 and Lessons Learned from PCR

The RAP will not provide any payment to agencies beginning January 1, 2021, but agencies may be paying CMS if late. The requirements are not the same, but certain elements leave agency leaders scratching their heads. Lisa and Petria will present the new requirements and how agencies can operationalize the new RAP in a timely manner and still reconcile their accounts receivables. Face to Face encounter documentation has been the biggest hurdle in PCR, especially with the diagnosis related to the encounter aspect. Lisa and Petria will provide pointers for processing the PCR that will assist in better documentation, and therefore a higher affirmation rate.

Speakers: Lisa Selman-Holman, President, SelmanHolman, A Briggs Healthcare Company and Petria McKelvey, CEO, Precision Medical Billing

Continuing Education: 1.50 clock hours Administrators/Alternates, 1.50 contact hours for Nurses

ALL HCSSA's

8:30 AM - 10:00 AM

Leading Remotely: What Performance Looks Like When No One is Watching

Session Description: Leadership is the one of the most challenging concepts to understand and master.  Leading remote teams requires a unique strategic approach. This session will examine the critical components required to keep a remote team accountable, engaged, and productive. Attendees will take away realistic strategies that can be applied to remote teams in any setting.

Speakers: Simone Turner, RN, MPA, BSN, NEA-BC

Continuing Education: 1.50 clock hours Administrators/Alternates, 1.5 contact hours Continuing Nursing Education

10:45 AM - 12:00 PM

Labor Trends: The Future of Recruitment and Retention

Session Description: The economy changed nearly overnight with unemployment shifting from an all time low to a Great Depression high. During a time when most people were told to stay home, the need for home care based services is expected to surge. Join Maggie Keen, VP of myCNAjobs for a look at the latest caregiver recruitment and retention trends. Explore what rules have changed, what's stayed the same, and how to attract and retain the best workers to build a truly differentiated experience to grow your agency.

Speakers: Maggie Keen, VP, myCNAjobs

Continuing Education: 1.25 clock hours Administrators/Alternates

12:45 PM - 2:00 PM

Mergers & Acquisitions

Session Description: M&A activity in the home health, hospice, and private duty space has increased in the past few years. COVID-19 has resulted in a slight slowdown, but it is expected to be temporary. This presentation provides information to help buyers and sellers prepare for the rebound in transaction activity. The webinar will include (i) an overview of the transaction process; (ii) discussion of issues and considerations unique to acquisitions of post-acute care providers, including unique diligence review and change of ownership processes; and (iii) tips for buyers and sellers preparing for a transaction.

Speakers: Allison Shelton, Esq., Tom Knapp, Esq. Health Care Group, Brown & Fortunato

Continuing Education: 1.25 clock hours Administrators/Alternates

HOSPICE

8:30 AM - 10:00 AM

Changes Ahead: HOSPICE Election Statement and Addendum Plus Hospice Quality Reporting Program Updates

Session Description: This session will cover hot topics including the recently modified Hospice Election Statement/Addendum Requirements, key developments in the Hospice Quality Reporting Program (HQRP) and new developments with the Hospice PEPPER.  Walk away with a better handle on the new requirements, including understanding the common misperceptions and gaps in application, as well as tips and strategies to implement for compliance and plan for success. 

Speakers: Katie Wehri, Director, Home Care & Hospice Regulatory Affairs, National Association for Home Care & Hospice(NAHC)

Continuing Education: 1.50 clock hours Administrators/Alternates , 1.50 clock contact hours for Nurses

10:45 AM - 12:00 PM

OIG Fraud and Abuse Investigations of Hospice Providers

Understanding is the first step to ensuring that your hospice agency is operating within the guidelines set out by CMS and moving away from the OIG spotlight. Attendees will learn about the relationship between the OIG and CMS and other federal agencies, communication practices of the OIG, where to find the most current information regarding the OIG Hospice workplan and how to lead their teams to strengthen their compliance programs. 

Speakers: Katie Wehri, Director, Home Care & Hospice Regulatory Affairs, National Association for Home Care & Hospice(NAHC)

Continuing Education: 1.25 clock hours Administrators/Alternates, 1.25 contact hours for Nurses

12:45 PM - 2:00 PM

RESET: From Grieving to Detachment

Session Description: Do you regularly find yourself burned out and searching for separation? Are you honing in on your leadership skills to not only take care of your patients and caregivers but also tend to your staff’s needs? Join us for an interactive discussion with Anita Foster-Horne who will guide us in how we need to “reset” and focus on: Reflection, Revisiting, Recommitting, Reallocating and Reaffirming. 

Speakers: Anita Foster-Horne, MSW, Ph.D., Master Caregivers

Continuing Education: 1.25 clock hours Administrators/Alternates, 1.25 contact hours for Nurses

10:10 AM - 10:30 AM

Quick-Hits Sessions Presented by Sponsors

How Technology Can Help Eliminate Employee Churn

Session Description:  Did you know that In 2016, for the first time ever, the number of adults over 65 eclipsed the number of children under 14 in North America? And, By 2030, all baby boomers will be older than the age of 65,  and 1 in every 5 residents will be retirement age. Given that the HCAOA estimates 70% of individuals that reach the age of 65 will need in-home assistance at some point, and the strong drive for hospital at home, SNF at home, and other at home care models being pushed right now due to COVID,  I believe this spells a hot demand for home care and home health for the foreseeable future.   We definitely need to be prepared as an industry to staff all of these client and patient referrals that are sure to come our way.  High employee churn rates could be a huge barrier for success if left unaddressed.  We all know employee churn has been an issue in the home care space for years.  And even though COVID has certainly increased the pool of applicants – millions of people are unemployed right now – this still hasn’t made a dent in our staffing problems.  The negative effects of high turnover are undeniable
• loss of productivity and knowledge leads to increased workloads for other team members (which could lead to their burn out) 
• high turnover leads to decreased patient satisfaction due to lack of continuity which can lower quality outcomes. 
• Turnover disrupts workflows and is costly to your agency, but no one is more affected than the patient. 

If we’re going to solve this issue, we need to first understand why people churn in the first place, then leverage technology to facilitate programs and initiatives to attack the root causes of churn.  This is what we will be diving into in this session. Specifically, I’ll address how mobile technology, cloud-based software, and Artificial Intelligence can be powerful tools to eliminate turnover.   

Speakers: Erin Vallier, AlayaCare

Continuing Education: 0.25 clock hours Administrators/Alternates

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